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info@citycareagency.com

Training and development

The quality of our care comes from the quality of our people and we invest in them properly.

Quality care starts with training

Every member of our care team, from new starters to senior carers, is supported with comprehensive training, ongoing development, and clear professional standards. We don’t see training as a tick-box exercise. It’s how we make sure that every visit, every shift, and every interaction reflects the quality our clients and partners expect.

What our training covers

Induction

Comprehensive onboarding for every new starter, covering safeguarding, manual handling,
infection control, and our person-centred approach.

Mandatory training

Annual refreshers across all core compliance areas, plus regular supervision and competency checks.

Specialist skills

Advanced training in dementia care, palliative care, learning disability support, and complex care needs.

Aligned with national standards

Our training is built around the Care Certificate, Skills for Care frameworks, and CQC requirements so commissioners can be confident our staff meet recognised national standards.

Care Certificate compliant

Skills for Care endorsed

CQC regulated

Want to join a team that takes training seriously?